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Track Shipment

Track Your Shipment

Enter your tracking number, reference or order number

You can search by tracking number, reference number, or order number.

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Shipment Statuses

Understanding Your Shipment Status

Each status update tells you exactly where your parcel is and what is happening at every step of its journey.

Order Processing
Order Received

Your order has been received by the system and is awaiting processing.

Shipment Created

A shipment has been created and a tracking number has been assigned.

Preparing Shipment

The package is being prepared, packaged and labelled for shipping.

In Transit
Picked Up

The carrier has collected the package from the sender.

At Warehouse

The package has arrived at a sorting or transit warehouse.

In Transit

The package is on its way and moving between transit points toward its destination.

Arrived at Airport

The package has arrived at an airport and is awaiting its flight.

Departed Airport

The package has departed on its flight to the destination country.

Customs
Customs Clearance

The package is being inspected and processed by customs authorities.

Released from Customs

The package has cleared customs and is ready for local delivery.

Delivery
Out for Delivery

The package is with the delivery driver and will be delivered today.

Delivered

The package has been successfully delivered to the recipient.

Alerts & Issues
Delivery Failed

A delivery attempt was made but failed. The carrier will try again or contact you.

Returned to Sender

The package could not be delivered and is being returned to the sender.

Delayed

The package has been delayed due to weather, customs or operational issues.

On Hold

The package is temporarily on hold and requires action or additional information.

Cancelled

The shipment has been cancelled and will not be delivered.